A new era of a digital guest journey
Contactless Check-in and Check-out
XENONO enables a completely automated check-in process for hotels. Hotel guests fill in all data relevant for check-in and check-out via their own device or a Self Check-in kiosk at the reception lobby.
With the Journey Mailing solution, hotels can send the right e-mails to hotel guests at the right time. Simply automatic. Once created, e-mails no longer have to be sent out manually.
Digital Guest Service
The digital guest folder supports the personal service in the hotel exactly in the right places and accompanies guests before, during and after their stay.
A digital experience throughout the entire guest journey
Provide the right information and services at the right time and place. Boost your direct bookings, improve your online reputation or increase your guest engagement throughout the whole guest journey.
Prior to the stay
Avoid long check-in queues
With the digital companion your guests can easily fill in all relevant data required for your check-in process from home or on the way. Thereby you avoid long queues at your check-in desk and unsatisfied customers prior to their stay.
During the stay
Save costs and optimize your room cleaning
The digital travel companion provides a simple and easy solution for your guest communication. Information about room cleaning for the next day or repair work that needs to be done, can be reported quickly. Interfaces with operation tools, such as HotelKit enables you to process your tasks automatically and more efficiently.
After the stay
Increase your direct bookings
By integrating your booking engine, the digital companion serves as an additional direct booking channel, free of commission to third-party providers. Use push-messages to contact your guests, who already left your hotel and boost your direct bookings.